Dear Susan,
I want to sincerely apologize for the delay and the frustration you’ve experienced with your order's shipping. Your order was placed on March 2nd and shipped on March 10th, but I understand that the delivery took longer than anticipated. I’ve reviewed the tracking details from USPS, and while they provide updates on the package’s journey, the speed of delivery is unfortunately out of our control. Typically, shipping takes 3 to 5 business days, and I’m truly sorry for the inconvenience this longer delivery time has caused.
At our core, we are committed to providing a seamless experience, and we deeply value your feedback. Our free shipping policy applies to orders of $75 or more—which for many is just one piece of our beautifully crafted wall art. We’ve thoughtfully set this threshold to remain competitive, especially as some companies require even higher order values or no longer offer free shipping at all.
What sets us apart is our dedication to quality and sustainability. All of our products are printed and manufactured in the U.S. using sustainably sourced, high-quality materials. This ensures that each piece you purchase not only enhances your home but also supports ethical and environmentally friendly practices.
Moving forward, we are re-evaluating our choice of shipping carriers to ensure a more reliable delivery experience for our customers. In the meantime, I sincerely hope you love your product once it arrives and that it exceeds your expectations.
Thank you for your patience and understanding, and please don’t hesitate to reach out if there’s anything more I can do to assist you.
Warm regards, Alex